Need to make an insurance claim?
We’ve got you covered.
The details provided below are for information only and are non contractual, please refer to the Terms & Conditions for the full list of coverages and exclusions.
What’s included in your cover
Purchase protection
Receive a refund if something you buy gets damaged or stolen. Applies to both online and offline purchases including mobile devices, laptops and tablets.
Classic
Limit: £ 1,000
Max £ 2,500 per year
Premium
Limit: £ 4,000
Max £ 10,000 per year
- £50 excess
- For 90 days since purchase (Classic)
- For 180 days since purchase (Premium)
- You may be required to ship the damaged item, shipping cost covered by the insurance
Bills protection: accidents, sickness or job loss
Receive an indemnity if you have an accident, become too ill to work, lose your job involuntarily or need to stay in hospital. This indemnity can be used to pay your monthly recuring bills.
Essential
up to £600
Classic
up to £1,200
Premium
up to £1,800
- Waiting period of 30 days
- Covers employees (not self-employed)
- We will pay the average of one month of your monthly recurring bills paid from your Monese account up to the maximum stated above
Bills protection: hospitalisation
Get a daily indemnity if you are hospitalised for minimum 2 days. The daily benefit depends on your account type. The maximum duration of the indemnity is 30 days of hospitalisation.
Essential
15£ per day
Classic
30£ per day
Premium
£50 per day
- up to 30 days benefit period
- 48 hours waiting period
- Covers both employees and self-employed
What is purchase protection?
If you make a large personal purchase with your Monese account, it’ll be protected against any accidental damage or theft. We’ll cover your item up to £1,000 on Essential and up to £4,000 on Classic or Premium over a 12 month period.
Theft or accidental damage to a purchased item
Up to £ 1,000 per item and £ 2,500 during a 12 month period.
Claims are valid for items for 90 days from the date of purchase
Theft or accidental damage to a purchased item
Up to £ 4,000 per item and £ 10,000 during a 12 month period.
Claims are valid for items for 180 days from the date of purchase
What is bills protection?
Protect monthly recurring bills you pay from your Monese account if you have an accident, become too ill to work, lose your job involuntarily or need to stay in hospital.
Had an accident and you can't work
Sickness and you can't work
Job loss that isn't your choice
Hospital stay after an accident or sickness
If you’re employed:
Bill protection following an accident
up to £600
Bill protection following sickness
up to £600
Bill protection following involuntary loss of employment
up to £600
Hospital stay
£15 a day for up to 30 days
If you're self-employed:
Hospital stay
£15 a day for up to 30 days
If you are employed
Bill Protection following an Accident
up to £1,200
Bill Protection following Sickness
up to £1,200
Bill Protection following Involuntary Loss of Employment
up to £1,200
Hospital Stay
£ 30 a day for up to 30 days
If you are self-employed
Hospital Stay
£ 30 a day for up to 30 days
If you are employed
Bill Protection following an Accident
up to £ 1,800
Bill Protection following Sickness
up to £1,800
Bill Protection following Involuntary Loss of Employment
up to £1,800
Hospital Stay
£ 50 a day for up to 30 days
If you are self-employed
Hospital Stay
£ 50 a day for up to 30 days
Have a question?
Head to our Help Centre to find the answer.
Help Centre
